Refund policy

Refund / Return / Cancellation Policy

Please Read This Policy Carefully. This Is The Return, Refund and Cancellation Policy of Cherries Jewels Online.

  1. No returns or exchanges will be accepted unless the product received is damaged, defective, or incorrect. We strictly require full, unedited unboxing videos without any cuts. The video should start from opening the very first outer package. The damage should be clearly shown in the video. If the product is damaged, reach/send us the video to WhatsApp @ +91 8129136317. Without valid proof, we do not allow replacements.
  2. Damage should be reported to us within 24 hours from receiving the product.
  3. You will be responsible for paying your own shipping costs for returning the product. Once your return is received and inspected, we will reship the product based on availability.
  4. If a particular product in your entire order cannot be processed by us, the item can be replaced for an equivalent value, or an item of additional value can be chosen (provided the additional price is paid).
  5. We do not provide cash refunds.
    Please note that products under the SALE section are not valid for any exchange or return.
  6. We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pick up the item during courier service timings, which is typically 9:00 AM IST to 5:00 PM IST.
  7. In case of person unavailability, a total of three attempts will be made by the courier to deliver the package.
  8. If the courier comes back even after these attempts, the customer will be notified of the same and might have to pay the return shipping charges for the courier to be sent once again, depending on the circumstances.
  9. No refund shall be initiated for courier returns.

Damages:

  1. Under very rare circumstances, the earring stems may be bent and beads or stones may have fallen during transit. Such things can be easily fixed with glue and will not be exchanged or refunded. Single or double stones missing/fallen, as well as single or double pearls missing upon shipment, are not acceptable reasons for replacement.
  2. Kindly make sure you are aware of the product details before you place an order. Once the product is received by you in good condition, a return or exchange because of your personal liking towards the product or non-suitability of the product on yourself will not be entertained.

If you have any further queries, please do not hesitate to contact us through Instagram or WhatsApp.